If you have suffered fire or water damage to your home, you are going to need to deal with your insurance company along with a restoration company. Satin Touch understands this and works with your insurance company to make it a smooth process from start to finish. The first thing is emergency mitigation. Our technicians will get the cleanup or water removal process started so life can return to normal as quickly as possible.
First Things First
Safety is vital, and the first thing our company worries about. We make sure your family and pets are in a safe environment, even if that means moving into temporary housing. If the situation calls for it, we offer counseling resources as well. Once you are settled, favorite snacks included, then it’s time to move onto problems such as dealing with insurance. No need to stress – we work with all kinds of insurances. With over 30 years of experience, we make the process go smoothly.
Know Your Policy
Before you begin the claim process, read through your insurance policy. Most policies will state that immediate notification is crucial. The policy should explicitly state what type of damage is covered and what is not covered. If you cannot stay in your home, keep track of expenses. This can include hotel fees, food purchased, or receipts from restaurants and gas receipts for required travel. Understanding your policy will ensure you are able to make a claim for what you are entitled to with no wondering what is covered.
Filing Your Claim
The first step is filing your claim. This is typically done by phone or the internet but can be done by mail as well. You speak to a representative from your provider. At some point, you will need to talk to your agent to make sure you fully understand what needs to be done. It may be wise to talk to your agent in person from the beginning to things from becoming confused.
Your Property Adjuster
Once your claim is submitted, and the ball is rolling, you will be assigned a property adjuster. The adjuster is the one who will continue the claim process. He will do an in-person inspection of the property and assess the damage. Then he will continue the paperwork and let you know what else is needed to keep the claim moving forward.
Work with Your Insurance Company
Once your claim is filed, and Satin Touch is on the scene, the rest is in the hands of the insurance company and us. We will keep them appraised every step of the way. Your insurance provider should be willing to work with you to get things back to normal as quickly as possible. We understand the terminology and what is required for claims to go smoothly.
Getting Paid for Damages
How you get paid for restoration can vary with each insurance company. Some payments will go straight to the restoration company, and parts of the bill are taken care of immediately. In other situations, the money will get sent to you, and you pay portions of the bill directly. No matter what the payment situation, Satin Touch works with you to take care of all the financial stress.
Work With a Restoration Expert You Can Trust
Satin Touch restoration has the experience to give you your home back. It doesn’t matter whether it’s fire or water damage; we are prepared with trained technicians to clean, repair, and restore. When it comes to your home, don’t settle for less than the best in restoration. Contact Satin Touch, and let us help you come home.
When your home suffers water damage, you probably have a lot of questions about what to do next. Water intrusion can happen for a number of reasons. Here are several common questions homeowners ask about residential water damage restoration.
What causes water damage?
Water damage has a number of potential causes. Some of the most common include:
Pipes leaking or bursting are a frequent reason for water damage. If you notice stains on your ceiling, discoloration on your walls, or a persistent mildew odor, you may have a leaking pipe. If you see any of these signs, you should have a plumber inspect your pipes.
Dishwashers, washing machines, and water heaters are often sources of leaks. Overflowing toilets are another common culprit for water damage.
Your heating and cooling system requires regular maintenance. When your HVAC is not properly serviced, moisture can build up inside your air conditioning unit and cause a leak. The moisture can also provide a breeding ground for mold.
Storms or Natural Disasters
While you can’t control the weather, you can take steps to protect your home before a severe storm hits. Keep your gutters clear to prevent them from overflowing. Have your roof inspected to ensure all sealants are in good repair. Make sure your attic is properly insulated; this will help prevent ice dams from forming.
Whatever the cause of water damage, we’re here to respond.
What are the signs of hidden water damage?
Water damage is sometimes hidden. Here are several signs of hidden water damage. If you notice any of these warning signs, call a water damage restoration company as soon as possible.
- Dark spots or discoloration on ceiling and walls
- Bubbling, peeling, or cracking paint or wallpaper
- Buckling or warping ceilings, walls, or floors
- Musty or moldy odors
- Sudden increase in water bill
Why do I need to hire a water damage restoration company?
Water damage is best handled by professionals. The benefits of hiring a water damage restoration service include:
When your home sustains water damage, time is of the essence. Water damage will only continue to get worse if it’s not addressed right away. Hiring a water damage restoration service will help to minimize the amount of damage to your home.
In the right conditions, it only takes 24 to 48 hours for mold to develop. Mold can grow anywhere that’s moist, and spread quickly. Professionals can identify sources of mold and ensure it’s completely removed.
Help With Insurance
Your water damage restoration contractor will keep detailed records of the extent of the water damage. These records can be valuable for processing insurance claims. Help from a professional will take the stress out of filing an insurance claim.
What happens during the restoration process?
During the water damage restoration process, we will:
- Assess the scope of the water damage.
- Perform water removal and extraction.
- Dry the damaged area using professional drying equipment and highly effective dehumidification techniques.
- Clean and sanitize the damaged area.
- Restore your property to its previous condition.
How long will it take to restore my home?
There isn’t one single answer to this question. How long your home will take to dry depends on the scope of the water damage. Drying time is also affected by the amount of moisture, the type of material, and how long the material has been wet. We will work to restore your property as quickly as possible.
Our water damage specialists are available 24 hours a day. If you have additional questions about residential water damage restoration, contact us. We will be glad to assist you.